FAQ

Shipping and Distribution Times

For physical products, orders are usually shipped within 2 days. Shipping is calculated when you check out and you will be notified of the relevant cost before you purchase an item.

Digital products, such as MP3 files, are securely and instantly distributed via download links sent to your email account.

Digital Product Delivery

After purchasing a digital product, such as an MP3, please wait 5 minutes while the relevant product download link is sent to your email. If you do not receive a link within 30 minutes, check your SPAM and Junk Mail folders.

If after one hour you still have not received your download link, email us immediately at: sales[at]departedsounds[dot]com

Payment Methods

You may use any major credit card, money orders, bank cheques or Paypal. Unfortunately, we cannot accept direct deposit at this time.

Discounts

Mailing list subscribers are entitled to regular discount coupon offers, free downloads and advance notification of new and rare releases.

Security and Privacy

All transactions are encrypted and secured by our third party retail provider, Fastspring who adhere to stringent security and privacy policies. Feel free to read more about Fastspring.